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Frequently Asked Questions

How Do I Change The Strap On My Watch?

All Edison watches are made with interchangeable straps designed to make changing your wristband quick and easy. For our leather and mesh straps just use the tool that came with your purchase to release the straps. For Edison Nato’s simply unthread your current strap and re-thread the new Nato of your choice.

Can I Wash My Strap?

Edison nylon and mesh straps can be hand washed in warm water with soap, they should then be layed flat and allowed to dry completely.

Do not wash your leather watch strap as it will dry out the leather.

What Does 3 ATM Mean?

Our watches are classified as water resistant 3 Atmospheres or ATM. This means they are suitable with light water contact, like the type you might encounter during your everyday life, however we don’t recommend getting them wet.

How Can I Care For My Leather Strap?

Our leather straps are made with Italian calf leather and are treated with vegetable oil, giving them a deep and warm texture that will develop unique wear patterns over time.

To preserve your strap we recommend:

– Avoiding all contact with water, liquids, cosmetics, moisturisers and oils

– Avoid over exposure to extreme heat or lighting

– Storing the strap in your Edison watch box when not in use.

How Do I Cancel Or Change My Order?

Please contact our customer service team as soon as possible, if the watch has not been shipped we are able to cancel or change the order, however if the watch has been shipped it will be subject to our return/exchange policy.

Do I Have To Pay For Shipping?

No. Edison Watch Co offers free worldwide shipping with all watch purchases.

What Is Your Return Policy?

Edison Watch Co offer a 14 day return policy. If you are unsatisfied with the quality of the product you have the right to return the watch for a full refund, provided the watch is in the exact same condition and packaging as when it was shipped. Returns must be made within 14 days of purchase and proof of purchase is required.

Does My Watch Come With A Warranty?

Yes. All Edison watches come with a two year manufacturer warranty. Proof of purchase is required for all warranty issues.

What Is Covered By The Warranty?

Our two year warranty covers all manufacturing defects involving, the movement, glass or case.

What Is Not Covered By The Warranty?

Our warranty does not cover issues relating to everyday wear and tear, damage caused by excessive use or water damage.

Questions?

Our team would be happy to assist you. Please send us a message: contactus@edisonwatchco.com